About FNF Canada
 
We specialize in facilitating all aspects of mortgage transactions; including title insurance, document processing, property tax management, appraisal management services and valuations for financial institutions.

Our end to end solution, which is unmatched in the industry, seamlessly integrates the services required for the life cycle of a mortgage closing from the request for an appraisal through to funding the transaction.

Coupled with our industry leading technology, unique service strategies, agility and responsiveness, and uncompromising focus on innovation, we set ourselves apart from the competition.FNF Canada's business strategy, which has become a cornerstone of our success with clients, is to provide added value beyond the scope of our core services. We do that by becoming a strategic partner to our clients, embracing their goals and objectives to enhance their service and grow and facilitate growth of their sales. From the beginning of our relationships, we strive to become an extension of our client’s own sales and service teams and not just a service provider.Our 360° approach to service excellence is ingrained organizationally into our culture. It is another cornerstone of our success with clients and has been the key to building long term, sustainable and mutually rewarding relationships with them.
 


  • Learning, understanding and adopting our client’s culture:

    • Strategically designing and appointing our service team members to support and align, both personally and professionally, with our client’s culture
    • Learn and understand our client’s goals and objectives and build them into ours

  • Proactively bringing solutions forward that can add value to our clients by advancing their industry leadership position, with a focus on opportunities that increase their sales or strengthen their customer service

  • Creatively constructing services and solutions that will complement the relationship

  • Maintaining an ingrained sense of urgency related to escalation management

    • Account Executives and all senior management available 24/7 to respond to and resolve any client needs and issues that may arise
    • Front line staff are empowered and held accountable for escalation management; a primary measure of their performance is to resolve problems immediately to ensure service excellence and avoid unnecessary escalations

  • Applying hands on relationship management from the President and Account Executive through to the Product Managers and their staff, and our internal Shared Services

We are delighted to be proudly serving our existing clients and strive to ‘re-win’ their business on every deal. We would be honoured to showcase our capabilities and share this experience with you.