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Welcome, and thank you for taking the time to visit us.
Always top of mind for me is “why choose FNF Canada”, whether you are an existing client or you are considering us for the first time. This is the question that our team will always be asking ourselves. The reason for this is two-fold: we never take opportunities or the business we service for granted and we are always striving to‘re-win’ your business with every deal treating every transaction as it were the first.
Practically speaking, how do we do that? It is a multi-faceted approach that has evolved and been endlessly put to the test over our 20+ years of experience in Canada. I can summarize it as follows:
- A tenacious approach to partnering with clients in a meaningful, value added manner that integrates your organization’s goals and objectives into ours.
- Agile, responsive and consultative service at every level. This is ingrained in our culture and embraced from the executive level and account management through to the front lines – what we call our 360° approach to service excellence.
- We are ‘re-winning’ your business with every deal
- We are measuring ourselves against a standard that treats every one of those deals as if it were the first
- An unrelenting focus on continuous improvement and innovation of service delivery.
- Providing an end to end solution, which is unmatched in the industry, seamlessly integrating the services required for the life cycle of a mortgage closing from the request for an appraisal through to closing the transaction. This is coupled with a proven ability to manage alternate suppliers to provide a single process.
- Offering unique processes and tools to expedite turnaround times and mitigate risk.
- A proven, national technology application (FNF Connect) and XML link capability for streamlined and consistent service delivery; and quality of data and information. The end result is shorter turnaround times, improved quality and enhanced management information.
- Supported by over 20 years of experience in delivering transaction management related service excellence and innovation together with an extensive resume of diverse clients, large and small, in Canada.
- Backed by the exceptional financial strength of the largest title insurer worldwide for client and policyholder peace of mind.
The fierce preservation of our momentum and passion for the service we provide, coupled with the strength of our technology, innovation and financial capability is a differentiated, industry leading combination.
We would be honoured to showcase our capabilities and share this experience with you.
Reta Coburn
President