At FNF Canada, we continue to look for ways to evolve and grow our organization. As one of our newest initiatives, we are proud to present the next phase of our growth process with the formation of Outsourcing Architects Canada (OAC).
OAC has been designed to meet the receivable management needs of the North American credit grantor community. Our end to end outsourcing solutions seamlessly integrates the services required for the life cycle of any credit account from initial payment default through to account resolution.
With an uncompromising focus on innovation, we set ourselves apart from the competition by uniting our industry leading technology and unique service strategies.
In line with FNF Canada’s ideologies, OAC’s business strategy is to provide added value beyond the scope of our core services. We do that by becoming a strategic partner to our clients, embracing their goals and objectives to enhance their service while cultivating and facilitating growth of their recovery and outsourcing objectives.
From the beginning of our relationship, we strive to become an extension of our client’s own recovery and collection teams and not just a typical service provider.
The Cornerstone of FNF Canada and Outsourcing Architects Canada’s commitment to excellence is our 360 degree approach which is ingrained into our organizational culture. It is another foundation of our success with clients and has been the key to building long term, sustainable and mutually rewarding relationships.
We deliver on that 360 degree service standard by:
- Learning, understanding and adopting our client’s culture
o Each client or prospective client is encouraged to be a part of the operations development team and we work closely with them to customize a team based on their valuable input
o We learn and understand our client’s goals and objectives and build them into our own
- Proactively bringing solutions forward that can add value to our clients by advancing their industry leadership position and focusing on opportunities that increase their recovery objectives in addition to strengthening their customer service
- Creatively constructing services and solutions that will complement the relationship
- Maintaining an ingrained sense of urgency related to escalation management
o Senior Executives and all managers are available 24/7 to respond to and resolve any client needs and issues that may arise
o Front line staff are empowered and held accountable for escalation management; a primary measure of their performance is to resolve problems immediately to ensure service excellence and avoid unnecessary escalations.
We are delighted to be proudly serving our existing clients and strive to “re-win” their business each and every day.
We would be honoured to showcase our capabilities and share this experience with you.