We specialize in facilitating all aspects of mortgage transactions. This includes: title insurance, document processing, property tax management, appraisal management and valuations services, and collections for financial institutions.
Our end to end solution suite, which is exclusively offered by FNF Canada and unmatched in the industry, seamlessly integrates the services required for the life cycle of a mortgage closing from the request for an appraisal through to funding the transaction. With industry leading technology solutions, unique value add service strategies, agility, responsiveness, and an uncompromising focus on innovation, we set ourselves apart from our competition.
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FNF Canada’s business strategy, which has become a cornerstone of our success with clients, is to provide added value beyond the scope of our core services. We do that by becoming a strategic partner to our clients, embracing their goals and objectives to enhance their service, grow their sales and reduce operating costs. From the beginning of our relationships, we strive to become an extension of our client’s own sales and service teams and not just a service provider. Our focus on recruiting and maintaining experts allows us to create value across all of our business lines. The ever-changing market demands have further shaped a multi-faceted and flexible approach to ensuring our operations are constantly evolving to align with the needs of our customers.
FNF Canada is a unique collection of people, products, services, and technology with a passion to serve which sets us apart in the industry.
Our Parent Company
Fidelity National Financial, Inc. (NYSE:FNF), is a leading provider of title insurance and transaction services to the real estate and mortgage industries. FNF is the nation’s largest title insurance company through its title insurance underwriters – Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title of New York – that collectively issue more title insurance policies than any other title company in the United States.
Our Culture
At FNF Canada we’re committed to demonstrating our company’s core values, which inspire us to do our best each day.
Together, we are a cohesive unit working towards one common purpose. We encourage a positive team based atmosphere where every employee knows their efforts are making a difference. With a transparent business approach, every employee is aware of the direction of the company, take accountability for their actions and are empowered to reach decisions and implement effective solutions quickly.
We’re committed to a small, lean management structure to minimize bureaucracy and encourage employees to share in ownership of the company fostering a common purpose with management and shareholders. Most of all, we’re passionate about providing the products, solutions and expertise that our clients can leverage for their success — and ours.
The six corporate precepts Which Define our Culture are:
Autonomy and Entrepreneurship
Provide employees with levels of authority based on their responsibilities, then empower them to make decisions and resolve problems as close as possible to the point of client contact.
Bias For Action
Analyze tasks, reach decisions and implement solutions as soon as possible. Challenge all assumptions and strive continuously for improvement. Be accessible, responsible and decisive. Take ownership of all problems and accept all challenges.
Customer-Oriented and Motivated
Offer clients meaningful, customized products and services, the expertise and passion for finding solutions to customers’ problems, and the desire to establish long-term business relationships based on a mutual exchange of value.
Minimize Bureaucracy
Maintain a lean management structure in which performance, productivity and problem resolution are the priorities, as well as the basis, for success and achievement.
Employee Ownership
Encourage employee ownership of company stock to strengthen employee commitment and ensure a common purpose among shareholders, management and employees.
Highest Standard of Conduct
Adhere to all related laws, regulations and principles of conduct to protect the public’s trust, ensure conscientious performance and preserve the Company’s legacy of honesty and strong ethical standards
Our People
FNF Canada has a unique vision of service excellence which has triggered the development of a customer first commitment to service.
SERVICE Plus is a company-wide training program designed to provide our people with the necessary skills to deliver the highest quality customer service.
Where:
- Clients rave about the quality of service at FNF Canada
- Employees feel empowered to address client service issues
- Individually and as a team, we take accountability for our actions
- Client complaints are turned into client service victories
- Everyone at FNF Canada acts with common purpose – to treat each and every client interaction as if it were the first
A Passion for Service sets us apart.
Our History in Canada
In the early 1990’s our founders in Canada pioneered the concept of standardized and centrally serviced transaction management for mortgage processing. Traditionally completed by the legal community, there was an opportunity to perform this work more efficiently and cost effectively for financial institutions and their clients. Our first lender program was formally awarded to us at that time by a major Canadian financial institution, which we have proudly retained as a client since that time.
1994
Procon Document Services Limited is created to maximize the centralized processing of mortgage documents.
1998
Procon joint venture with LandAmerica to form LandCanada and create a title-insured mortgage.
1999
LandCanada expands processing to British Columbia and Alberta.
2000
LandCanada expands to Atlantic Canada, Manitoba and Saskatchewan.
2001
LandCanada expands to Quebec, Yukon and Northwest Territories.
2003
LandCanada is purchased by Fidelity National Financial Inc. and becomes FNF Canada.
2014
FNF Canada launches a National rebranding initiative.