Shawna Jovanovic is Senior Vice President, Operations at FNF Canada. In this national role, she is responsible for the overall strategic planning, development and implementation of all operational aspects associated with service delivery to our customers.
Shawna joined FNF Canada in 2013 as a Director of Client Services in our Appraisals division where she developed a strong understanding of the organization’s vision and focus. Drawing on over 14 years of real estate experience in customer service, operations, project management and product development along with a proven ability and track record to deliver results and dedication to customer service excellence, she has been become an invaluable member of the leadership team.
Prior to joining FNF Canada, she held various Senior Management roles with Nationwide Appraisal Services and First Canadian Title where she held responsibilities for all fulfillment, customer service, operations and retention activities.
Shawna holds a BA Honors in Psychology from the University of Western Ontario, an Honors Legal Assistant Program Diploma from Humber College and is a Six Sigma Black Belt through SixSigma.us