FNF Canada is an innovative provider of mortgage and loan related services to large and small Canadian lenders. We specialize in facilitating all aspects of mortgage transactions. This includes title insurance, document processing, property tax management, and appraisal management and valuations services for financial institutions. Our end-to-end solution suite, which is exclusively offered by FNF Canada and unmatched in the industry, seamlessly integrates the services required for the life cycle of a mortgage closing from the request for an appraisal through to funding the transaction. With industry leading technology solutions, unique value add service strategies, agility, responsiveness, and an uncompromising focus on innovation, we set ourselves apart from our competition

The Director, strategic initiatives & project implementation would be an operational leader with experience building and scaling a project management office. They will lead a team of business analysts and project managers with a focus on new project implementation, new product delivery and operational change management. They will be responsible for driving effective execution and delivery of new programs and projects across FNF Canada. The incumbent will be required to quickly develop an in-depth knowledge of the FNF Canada’s proprietary National Processing System and become familiar with corollary systems and technologies.

Reporting to the VP, Innovation & Business Optimization, the ideal candidate will be a client focused, highly professional self-starter with demonstrated experience in a similar function. They will enable an agile methodology with respect to project management practices and processes while driving company initiatives forward with a positive attitude, a high level of quality workmanship and attention to detail.

Primary Responsibilities:

The successful candidate will be proficient with standard project implementation concepts, practices and procedures.

Project Management & Customer Service
• Collaborate with all lines of business and internal departments to execute various activities, prepare effective strategies, and execute implementation initiatives.
• Gather necessary requirements in the design, development, and implementation of new business solutions as well as innovative new products.
• Documenting complex business needs and technical requirement to drive the successful execution and delivery of new projects across the organization.
• Liaise with stakeholders, internal and external, to review and optimize requirements and project design.
• Support the Operations leadership team, recognize business challenges and use data analysis to help identify opportunities, streamline processes, and influence changes to enhance services.
• Implement project management techniques to manage a comprehensive portfolio of products, projects and programs.
• Provide recommendation on actions that help improve business processes through more efficient use of existing systems, streamlining business practices and automation.
• Collaborate with Operations subject matter experts to improve overall strategic and operational performance and insight.
• Develop standard operating procedures, team playbook(s) and team reporting metrics that enable data-driven project and resource decision-making.
• Communicate project updates to senior management and client partners via formal and informal presentations.
• Play a pivotal role in operations tactical and strategic improvement initiatives, which will include identifying issues, forming hypotheses, and synthesizing conclusions into recommendation to drive and support the needs day to day operations management and SLA adherence.
• Participate in evaluation, reporting, and analysis to understand effectiveness of new initiatives, programs and services.
• Communicate recommendations on initiatives and influence leaders through data, analytics, and thoughtful interpretation of findings.
• Participate or lead the elaboration of accurate cost and impact assessments.
• Collaborate with Sales teams to present programs and services to new and existing client partners.

People Leadership and Team Performance
• Lead a team of business analysts and project managers leveraging successful project methodologies to plan, manage, and successfully deliver new programs and services for corporate clients.
• Cultivate an energetic, collaborative environment that is passionately focused on high performance and exceeding expectations.
• Provide coaching, regular feedback and career development opportunities for team members.
• Conduct regular performance reviews of team members while supporting growth & development plans.
• Responsible for supporting vision, planning, and defining team objectives as well as leading execution of objectives.
• Work with peers and leaders to drive productivity, efficiency, and hold team accountable for meeting and exceeding client expectations.
• Promote an encouraging, supportive culture that encourages productivity, collaboration, teamwork, and a high level of professionalism.

Operational Expertise
• Create and set the standard for project management initiatives to ensure that standards are adhered to for all project related activities.
• Introduce common set of practices, principles, and templates for managing projects.
• Conduct regular review of projects, maturity assessments and retrospectives – provide reporting and updates to stakeholders and management.
• Monitor all projects, maintain record of task details, and ensure compliance to project schedules.
• Supervise and assess resource allocation across the project implementation team to support initiatives and mitigate any potential project risks, where possible.
• Regular stakeholder and leadership reporting on overall project status and implementation activities.
• Identify and resolve issues, communicate results, and manage the team’s progress in the planning of technology releases.


• Post-secondary education in related field
• Minimum of 5 years’ experience in a business analyst role or related function
• 5+ years people management experience including performance management and staff development.
• Relevant industry-related certifications are considered an asset including PMP, Agile, Six Sigma, Certified Scrum Master, Kanban
• Experience in Mortgage Services and Appraisal Management
• Exposure to the Real Estate industry and Lending products in Financial Services is an asset.
• Knowledge of reporting services/tools and dashboards combined with critical thinking skills are an asset.
• Have knowledge of IT concepts, strategies, methodologies, and technical standards
• Experienced in creating requirement documentation, business use documentation, flowcharts, layouts and diagrams.
• Ability to execute application test plans/scripts when required for internal testing of new and existing reports.
• Analytical skills that allow for the interpretation of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines.
• Experience with RFPs and RFIs; ability to review, assess and develop SOWs.
• Must be able to exhibit the ability to relay complex technical concepts and solutions to business partners.
• Ability to use reporting tools and Microsoft Excel to create pivot tables, graphs and charts.
• Results oriented with a passion for quality, service and customer satisfaction.
• Excellent verbal and written communication skills
• Strong problem-solving abilities and abilities to multi-task
• Solid business, technical and project management skills
• Excellent organization and planning skills
• Self-starter and independent with an ability to thrive in a team environment.



FNF Canada offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company. Interested candidates should forward their resume via e-mail to hr@fnf.ca or by fax to 877-916-8035. We thank all candidates for their interest but only those selected for an interview will be contacted.


FNF Canada is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in our selection process are available upon request. We can be reached by:

  • Email: hr@fnf.ca
  • Mail: 55 Superior Blvd, Unit 100, Mississauga, Ontario L5T 2X9
  • Fax: 1-877-916-8035