FNF Canada (“FNF Canada Company”) is committed to keeping all personal information that it collects accurate, confidential, secure, and private, and has enacted this Privacy Statement to explain how we achieve these goals.

The purpose of the FNF Canada Privacy Statement is to inform FNF Canada’s customers of our information handling practices, the reason for those practices, your rights to your personal information and the security steps in place to protect your information.

The FNF Canada Privacy Statement applies to information about individuals, not about organizations. FNF Canada may amend its Privacy Statement from time to time to comply with changes in the law and current business practices. If any changes are material, we will make sure to notify you either by email or through a notice on our web site, which ever is most appropriate in the circumstances.

FNF Canada is committed to complying with the 10 Fair Information Principles of privacy law. These principles are:

1. Accountability

FNF Canada is accountable for all personal information it collects, including any personal information transferred to our partners to deliver our services. We make sure our partners protect the information at the same high level; we do.

FNF Canada has appointed a privacy officer who is responsible for ensuring that the provisions of our privacy code are complied with. That person may be contacted by phone at 1-877-526-3232, by email at privacy@fnf.ca or by mail at:

Privacy Officer, FNF Canada

FNF Canada
55 Superior Boulevard
Mississauga, ON
L5T 2X9

2. Identifying the Purposes of Collecting Personal Information

Our representatives will inform you of the purposes for which we collect personal information at or before the time of collection. The purposes will be restricted to those which relate to our business.  Those purposes include:

  • To process applications submitted;
  • To assess the risk;
  • To administer claims;
  • To market our products and services;
  • To develop and grow our business;
  • To confirm the identity of our customers and the legitimacy and legality of the transaction that we are participating in;
  • To meet all legal and regulatory requirements.

If we need to use any personal information that we have collected for a purpose not previously disclosed, we will notify you and seek your consent.

3. Consent

FNF Canada will only collect, use, or disclose personal information about you, with your knowledge and consent.  If the personal information is transferred to us by a business partner, we will require assurance that it was collected with knowledge and consent.

That consent can be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice.

In exceptional circumstances, such as preventing fraud or to respond to a legal warrant, we may disclose personal information without the knowledge or consent of the individual, but only as allowed or required by law.

4. Limiting the Collection of Personal Information

FNF Canada limits the amount of personal information it collects to what is necessary to provide you our services.  This includes:

  • Identifiers such as name, address, telephone number, IP address, email address, account name,    social security number, driver’s license number, state identification card, passport number, financial information, date of birth, or other similar identifiers.

5. Retention

When Personal Information is no longer needed for the purpose for which it was collected, it is destroyed, erased, or made anonymous, unless there are legal requirements for its continued retention. FNF Canada maintains practical and methodical controls and practices for information retention and destruction, including a personal information retention schedule.

Storage abroad 

Please note that we may store your personal information in the United States for administrative purposes. When we do, we apply the same high level of safeguards as when it is stored in Canada. You should know, however, that when personal information is stored in one country, the laws of that country may apply to it. To find out more about where we store personal data, please contact our Privacy Officer as described in Section 1.   

6. Accuracy of Personal Information

FNF Canada takes all reasonable steps to ensure that the personal information in its possession is accurate, complete, current, and relevant, based upon the most recent information provided to FNF Canada. Individuals may challenge the accuracy and completeness of personal information about them, and request FNF Canada to amend it as appropriate by contacting our Privacy Officer as described under Section 1.

7. Safeguarding Personal Information

FNF Canada protects the personal information it has collected with safeguards suitable to the sensitivity of the information. We make our employees aware of the importance of maintaining the confidentiality of the personal information in our possession, and we exercise care in the disposal or destruction of personal information to prevent unauthorized persons from gaining access to the information. Only those employees of FNF Canada, and its agents, with a business need to know are granted access to the personal information collected by FNF Canada.

Our methods of protection include physical measures, such as restricted access to our premises, organizational measures such as security clearance and restricting access to those employees who need to have access to the information, and technological measures such as the use of passwords and encryption.

8. Openness

If you still have questions about FNF Canada personal data management policies and practices after reading this Privacy Statement, please contact our Privacy Officer as described in Section 1.

9. Providing Access to, Correction and Disposal of Your Personal Information

You can request access to your personal information collected by FNF Canada in writing by contacting our Privacy Officer as described in Section 1. We will respond within 30 days of the request. If we need an extension to the 30 days to meet the request, we will inform you and justify it. If we cannot provide you access to your information, for example, because doing so would violate the privacy of another person, we will provide you reasons.

When you request access to your personal information, we may require you to provide us with sufficient information to confirm your identity, to protect your privacy, and to allow us to identify and locate your personal information.

If your information is not accurate or complete, we will amend the information as required. You may also make a written request for us to dispose of your personal information. If it is no longer necessary for the purposes for which we collected it, or you have withdrawn consent to providing it or the information was provided to us in contravention of the law, we will dispose of it as soon as possible.

10. Questions or Concerns

If you have any questions or concerns about this Privacy Statement, please contact our Privacy Officer. All written complaints will be investigated. We will take all appropriate measures, including if necessary, modifying our policies and practices should our investigation determine that is warranted. In addition, the person will be advised of the outcome and decision.

In addition, any person may seek advice from the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or at info@privcom.gc.ca.

FNF Canada, with this Privacy Statement is striving to protect the privacy of all personal information, which it collects. Any questions, comments or concerns about our Privacy Policy or procedures should be addressed to our Privacy Officer at:

Privacy Officer

FNF Canada
55 Superior Boulevard
Mississauga, ON
L5T 2X9

Telephone: 1-877-526-3232